SonariBD.com Refund and Returns Policy

Thank you for shopping with SonariBD.com (“we”, “our”, “us”). We want you to be satisfied with your purchase, and this Refund and Return Policy outlines the conditions under which you may return products and request refunds. By purchasing from us, you agree to comply with this policy.

1. Returns

1.1 Return Eligibility You may return products within 3 (Three) days of receipt, provided that:

  • The product is unused, in its original condition, and with all original packaging and tags intact.
  • The product is not on our list of non-returnable items (e.g., personalized items, perishable goods, etc.).

1.2 How to Initiate a Return To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via WhatsApp, Messenger, E-mail, or Phone Number to request a return authorization. Include your order number and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to send the product back.
  3. Prepare Your Return: Pack the product securely in its original packaging and include the return authorization with the package.

1.3 Return Shipping Costs Unless the return is due to an error on our part or a defective product, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the product reaches us safely.

2. Refunds

2.1 Refund Processing Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7 (Seven) business days for the refund to be processed and reflected in your account.

2.2 Partial Refunds In some cases, a partial refund may be issued if:

  • The product shows signs of use or damage that affects its resale value.
  • You return a product that was not part of the original order.

3. Exchanges

3.1 Exchange Requests We do not offer direct exchanges. If you wish to exchange a product, please return the original product and place a new order for the desired item.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Personalized or customized items
  • Perishable goods (e.g., food, drink)
  • Opened or used products (unless defective)

5. Defective or Incorrect Products

5.1 Defective Products If you receive a defective or damaged product, please contact us within 2 (Two) days of receipt. We will arrange for a return and provide a replacement or refund, as appropriate.

5.2 Incorrect Products If you receive a product different from what you ordered, please notify us within 2 (Two) days. We will arrange for the correct product to be sent or issue a refund.

6. Cancellations

6.1 Order Cancellation If you wish to cancel an order, please contact us as soon as possible via WhatsApp, Messenger, E-mail, or Phone Number. We can only cancel orders that have not yet been processed or shipped. Once an order is in transit, it cannot be canceled, but you may return the product according to our return policy.

7. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact us:

SonariBD.com
Cell: 01751118349
376/B, khilgon Taltola, Dhaka-1219