Frequently Asked Questions (FAQs) of SonariBD.com
Welcome to the SonariBD.com FAQ section! Here, you’ll find answers to some of the most common questions we receive. If you need further assistance, please feel free to contact us.
1. What is SonariBD.com?
SonariBD.com is an online e-commerce platform offering a wide range of undergarments and beauty products. Our goal is to provide high-quality products and an exceptional shopping experience to our customers.
2. How can I place an order?
To place an order:
- Browse our product categories and select the items you wish to purchase.
- Add the items to your cart and proceed to checkout.
- Enter your shipping and payment information.
- Review your order and complete the purchase.
You will receive an order confirmation email once your order is successfully placed.
3. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
- BKash
- Nagad
4. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status through the carrier’s website or our tracking page.
5. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We can only make changes or cancel orders that have not yet been processed or shipped. Once an order is in transit, it cannot be modified or canceled.
6. What is your return policy?
We accept returns within 03 (Three) days of receipt, provided the product is unused, in its original condition, and with all original packaging. For detailed information on how to return a product and request a refund, please refer to our Return and Refund Policy.
7. How do I return a product?
To return a product:
- Contact our customer service team to request a return authorization.
- Follow the instructions provided for returning the product.
- Ship the product back to us using the provided return address.
Please note that return shipping costs may apply unless the return is due to an error on our part or a defective product.
8. How long does it take to receive a refund?
Once we receive and inspect your returned product, we will process your refund. Refunds are typically issued to your original payment method within 07 (Seven) business days. Please allow additional time for the refund to reflect in your account.
9. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us within 03 (Three) days of receipt. We will arrange for a replacement or issue a refund, depending on the situation.
10. Do you offer international shipping?
No, we don’t offer international shipping.
11. How can I contact customer service?
You can reach our customer service team via:
- Customer Service
- Email: [email protected]
- Phone: 01751118349
- Mailing Address:
SonariBD.com
376/B, khilgon Taltola, Dhaka-1219
Bangladesh
Business Hours
- Friday to Wednesday: 9.00AM – 06.00PM
- Thursday: Closed
12. How can I stay updated on promotions and new products?
To stay informed about our latest promotions, new products, and special offers, sign up for our newsletter. You can also follow us on facebook for updates.
13. What should I do if I have trouble accessing the website?
If you experience any issues accessing our website, please check your internet connection and try clearing your browser’s cache and cookies. If the problem persists, contact our customer service team for assistance.
14. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website via giftcard.
15. Where can I find your privacy policy and terms of service?
You can review our Privacy Policy and Terms and Conditions by visiting the respective pages on our website. These documents outline how we handle your personal information and the terms governing your use of our site.
If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!